BELLEVUE, WASH. – A new commissioned global study conducted by Forrester Consulting on behalf of Concur released explores how mobile and digital channels have disrupted travel and expense management, creating new challenges for finance managers. Commissioned on behalf of Concur, an SAP company, the study offers exclusive insights into the steps finance managers are taking to successfully overcome these challenges and more effectively and efficiently manage spend.
A new commissioned global study conducted by Forrester Consulting on behalf of Concur released today explores how mobile and digital channels have disrupted travel and expense management, creating new challenges for finance managers.
According to the study, “Forrester found that companies are making significant changes to improve the T&E process both from a financial, cost-saving perspective and an employee satisfaction and process efficiency perspective.” The study earlier stated, “To further explore these changes, Forrester tested the hypothesis that today’s financial leaders need to embrace T&E solutions strategically to help drive growth and innovation in the business.”
Key findings from the study include:
- Travel and expense tools and capabilities must evolve to match technology and tools that employees already use in their personal lives. Mobile and digital technology have expanded how users make and track purchases in their personal lives and they now expect their employers to support those same capabilities. Companies rate mobile apps as the most effective way to get employees to comply with travel and expense policies. By giving users mobile travel and expense support, finance managers gain real-time insights into expense trends and evolving travel plans.
- Managing travel and expense is a top challenge for financial leaders, but they have less time to devote to it. Tracking spend is a strategic element for any financial leader, but it’s difficult to balance with all of their demands. Finance leaders need more intuitive tools that simplify the travel and expense process and deliver critical insights into spend trends. To address these challenges, Forrester found 73 percent of companies are actively updating or planning to update their travel and expense systems within the next six months.
- New travel and expense investments focus on empowering employees through improved process efficiency, data analytics and reporting. Finance leaders agree empowering employees to make smarter decisions and comply with company policies is key to effective travel and expense management. As such, companies need solutions that are user friendly and easy to implement and integrate with existing systems. Capabilities such as integrated travel booking and expense systems and receipt capture which auto-create expense reports are critical in helping to unify the employee experience and drive spending compliance.
“Concur is committed to delivering innovative solutions that enable finance managers to overcome the challenges created by today’s fast-paced digital business environment,” said Mike Eberhard, President, Global Distribution, Concur. “With the integrated Concur ecosystem, you can empower employees to make smart decisions with intelligent tools and applications while also gaining insights to drive savings. Our solutions streamline and automate travel, expense and invoice processes, making it simple for employees to complete tasks quickly, along with providing accurate, consolidated data that allows finance managers to effectively manage a significant financial line item.”
To inform the study, Forrester conducted an online survey of 500 financial decision makers across North America, EMEA, APAC and Australia/New Zealand. Companies surveyed range in size from 100 to 999 employees (representing 50 percent of all survey respondents) to companies with more than 20,000 employees. The survey findings were supplemented with six in-depth interviews with financial leaders from small- and medium-sized businesses and enterprise companies.