Organizations take control as travel risks are perceived to rise

Organizations take control as travel risks are perceived to rise

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TREVOSE, PA. – International SOS and Control Risks, two of the world’s leading medical and security specialists, launched the industry leading Travel Risk Map for 2017. Providing a comprehensive overview of risks by destination, the Travel Risk Map helps organizations and their mobile workforce in their travel risk mitigation efforts. Last year this resulted in almost ? (32%) of decision-makers changing corporate travel plans.

Rob Walker, Security specialist at International SOS and Control Risks commented: “It is essential for decision-makers to have a reliable source of objective information to help them implement travel risk policies and individual travel plans. The extent of the preparation and support employees need could be determined either by medical or security risks, or by a combination of both. Companies need to take a comprehensive view when preparing their employees for travel and assignments abroad.”

“Events of 2016 have resulted in a sense of increasing challenges in travel to places once thought secure. While risks are changing, organizations must ensure their actions to mitigate those changes are proportionate, and based on reality and not perception. Issues like healthcare provision and road safety, which account for over 70% of the assistance services we have provided in the past year, can often be obscured by more prominent, but less likely issues. With many organizations increasing their business travel activity, it is essential for decision-makers to be able to communicate that objective advice to their people, including in an actual crisis.”

“Keeping informed and taking into account all risk factors will enable business travel to proceed successfully, resulting in a protected workforce and business continuity.”

The Travel Risk Map 2017 is launched alongside a comprehensive Ipsos MORI survey of over 1,000 business decision-makers, responsible for their organisation’s travel risk mitigation in 75 countries, representing in excess of 500,000 travelers globally.

Organizations Challenged to Take Control 
Despite an increased perception of risk (72% of respondents), 44% reported a rise in business travel activity in the past year and over half expect further increase in 2017. 

  • 80% of organizations modified travel itineraries in the past year due to health and security concerns.
  • Almost half of respondents (48%) say their organizations investment in travel risk mitigation has increased over the past year, and 47% believe this will increase further in the coming year. The top risk mitigation activities were:

Reinforced travel security measures

50%

Updated travel risk policy

45%

Introduced pre-trip advisory emails

39%

Implemented travel safety training

32%

Implemented programs to locate travelers

25%

Provided pre-travel health programs

22%

Invested in crisis communication systems

20%

Enforced use of mobile check in

15%

  • Business decision-makers report the greatest challenges in mitigating travel risks are:

Educating employees about travel risks

49%

Communicating during a crisis

47%

Tracking employee travel

42%

Confirming that employees have read pre-travel information

37%

Travel risk policy compliance

31%

Managing a crisis

31%

Business continuity planning

23%

Implementing a travel risk policy

23%

Confirming that employees have taken travel risk training

23%

Understanding legal obligations to travelers

22%

Management buy-in of travel risk policy

Security Risks Higher on the Corporate Agenda than Healthcare 
Dominating concerns on a global level are potential terror attacks (71%), followed by the Zika virus (49%) and civil unrest (46%), with inadequate healthcare and road accidents both at 15%. However, these lesser considered, but more common, issues should also be taken seriously.

Dr Irene Lai, Medical Director of Information and Analysis for International SOS, said: “It is vital for companies to familiarise themselves and their travelers with the health risks associated with travel and take measures to reduce those risks.  While the Zika virus has had extensive media coverage this year, common medical issues which don’t make the headlines, such as traveller’s gastric issues or running out of regular medication, are more likely and can destroy a business trip.”

“Road accidents are also a major issue and one of the top five causes of medical evacuation. A number of countries showed significant improvement in deaths from road accidents in the past year, but organizations should be mindful that they remain a common major risk.”

Respondents take the following actions to mitigate risk when they travel:

Share itinerary with family and friends

59%

Research threats at destination

54%

Research vaccination requirements

42%

Research attitudes, cultures and practise of local population

42%

Protect against mosquito bites

36%

Rob Walker concludes, “Travelers are much less likely to encounter unexpected or avoidable problems if they plan ahead. Using objective advice to prepare travelers, and by staying up to date on any changes and how they might affect plans, will further reduce, both the likelihood of people experiencing problems, and the extent of the impact.”

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